FAQ

For your convenience, our most common customer questions are answered right here.

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No not at all. All our clients are given a ReceiptBank subscription which reduces your bookkeeping burden significantly. If you still do not want to do bookkeeping after having used ReceiptBank, then we would be happy to take care of it for you.
We will give you all the training you need and are  happy to answer any follow up questions you may have. In addition to this, Xero has a fantastic help section with a wealth of information. To be honest, the happier and more comfortable you are with Xero, the easier our lives become, so we have a great deal of patience for any Xero related queries our clients have.
Yes, certainly. And it is easier than you think. We can do the entire conversion for you.
We are based in the capital of the Cotswolds, Cirencester. However due to the nature of the cloud based software we use, such as Xero, ReceiptBank, WorkflowMax amongst others, we have clients all over the UK, as well as Ireland, Romania, Australia, South Africa and Zimbabwe. So where ever you are based, we would be happy to have a chat with you.
Yes. At the beginning of our relationship you will be quoted a fixed price for the fees for the period of the agreement, which is usually one year. However we understand your circumstances change and we will not hold you to the fixed fee if your business activity changes dramatically. Fees are payable monthly in advance.
To be honest, we used to, but we quickly found that our clients are all unique and have different requirements. No two clients are on the same pricing structure and therefore, a three or four tiered pricing structure was irrelevant and a little misleading. We will quote you a price that we believe reflects the value that we can bring to your business. What we do for you comes down what your business needs and not simply what we can do for you.
Because it is great software. We constantly review what is available in the accounting software market and we believe that Xero meets the needs of our clients better than anything else on the market. It is built by non-accountants for non-accountants and as a result our clients love it and find it easy to use. Not only does it have a large number of features, the sheer scale of the add-on market place enables us to help our clients integrate their many disparate systems,thus getting the most out of their financial systems. Please check out www.xero.com/uk for more information.